COMM RESPONSE
Public Safety and Mental Health Education, Training, and Consulting
Fire Service Communications
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. The Fire Service Communications Course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.
TOPICS INCLUDE:
Introduction to the Fire Service
Fire Service Apparatus and Terminology
Fire Service Communications Overview
Fire Service Call Processing
Fire Dispatch Procedures
Fire Service Incidents
The National Incident Management System and Incident Command System
Hazardous Material Incidents
Terrorism Incidents
Fire - CAD
Computer-aided dispatch (CAD) simulator for fire call takers and dispatchers to prioritize and record incident calls, identify the status and location of responders in the field, and effectively dispatch responder personnel.
Fire Service and NFPA Resources
Common Terminology, Plain Language, Deployment Plan, Phonetic Alphabet, Benchmarks
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Fire Guide Cards
The Fire Service Guide Cards provide agencies a guide for the triaging and dispatching of fire service related emergency calls, customized to match the needs and resources of the individual agency.
Fire Service Communications Tutorials/Examples
How-to guides, audio and video examples. practice scenarios and scipts,
